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Trusted Checkout on Chrono24

Buyer

商家

Trusted Checkout is the safest way to buy your dream watch. Simply order from the dealer of your choice and pay safely via an escrow account. The dealer only receives your payment after you've received the watch. The Chrono24 team is always available to help and ensure your purchase goes smoothly - from payment to shipping to a return, if necessary.

Buy your dream watch safely and securely

Payment via an escrow account

Payment via an escrow account

Simply transfer the money to an escrow account, where it safely remains until the watch of your dreams is in your hands. Only then will we send the money to the dealer.

Screened & approved dealers

Screened & approved dealers

We don't leave any questions unanswered and carefully review the integrity of each dealer. Most dealers have already sold hundreds of watches on Chrono24. Dubious transactions are not tolerated.

Personal support

Personal support

A Chrono24 team member is always available as your personal contact point. Overcome language barriers together with our multilingual team and communicate with dealers all over the world.

14-day return policy

14-day return policy

If you're not satisfied with your watch, you can return it within 14 days. We'll reimburse the purchase price as soon as the dealer has received the watch.

對Trusted Checkout的疑問

購買

何時可透過Trusted Checkout購買?
在搜索結果以及在商品頁面上您可透過綠色的Trusted Checkout標誌識別出Trusted Checkout商品。
我如何透過Trusted Checkout購買商品?
透過Trusted Checkout訂購商品有兩種方式:(1) 經由購買詢問或 (2) 經由"立即購買"。透過Trusted Checkout訂購商品的方式是由經銷商決定。

購買詢問
點擊商品頁面上的綠色按鈕提出購買詢問,之後輸入您的送貨地址。之後經銷商將發送給您個別的報價含運費。請接受報價,以訂購商品。

立即購買
在"立即購買"中,您無須之前聯絡經銷商即可訂購手錶。適合此類購買方式的商品會顯示在搜尋結果中並標識出"可立即購買"。請點擊商品頁面上的綠色按鈕立即購買,以購買商品。輸入您的送貨地址並訂購商品。之後請選擇付款方式並將錢存入託管帳戶。
我必須在購買前在Chrono24上註冊嗎?
是的。如此一來當您有疑問時我們可以提供最佳支援並提供您所訂之貨的最新狀況。
我如何可以直接聯繫經銷商?
對商品有疑問時,您可經由經銷商提供的聯繫資訊聯繫他。對 Trusted Checkout訂購商品有疑問時,我們的支援團隊很樂意回答您問題,請致電 (+1 646-887-3560)或致電子郵件 ()。
"立即購買"是什麼? 其運作流程如何?
在"立即購買"中,您無須之前聯絡經銷商即可訂購手錶。適合此類購買方式的商品會顯示在搜尋結果中並標識出"可立即購買"。

"立即購買"流程如下:
  1. 請點擊商品頁面上的綠色按鈕 立即購買
  2. 輸入您的送貨地址並訂購商品。
  3. 之後,請將貨款存入託管帳戶,安全地存儲直到您得到您訂購的手錶。
What does Trusted Checkout cost?
For the Trusted Checkout service, 3.5 % of the sum of the article price and shipping costs will be charged.

付款

有哪些付款方式?
您可以經由信用卡 (VISA 或 MasterCard)或經由轉帳付款。在商品頁面上會顯示該商品的付款方式。

為完成付款交易,我們與支付服務提供商 Mangopay 共同合作。 Mangopay 為一專門的線上市場支付服務提供商,現屬於法國銀行Credit Mutuel Arkea。

寄送

商品可多快供貨?
經由Trusted Checkout提供的商品,一般皆可馬上或近期內出貨。您可在個別的商品頁面上找到詳細訊息。
交貨時間多久,以及運費為何?
當購買詢問時
當您提出購買詢問後,經銷商在提供給您報價時,會將交貨時間與運費一同呈報給您。

當"立即購買"時
在"立即購買"時,在商品頁面上您可得到交貨時間與運費訊息。
商品是由哪一家貨運公司負責發送?
基本上,由哪一家貨運公司負責發送是由經銷商決定。在送貨確認上您可看到負責的貨運公司名稱。
我是否能追蹤送貨狀態?
當商品寄出時,我們會以電子郵件聯繫您並且在有追蹤ID的前提下,提供您追蹤ID信息。
是否有運送過程中損傷或偷竊的保險?
在您與經銷商沒有另外約定的情況下,Trusted Checkout 訂購在郵寄時一律加保。
加保保額最高額度是多少?
一般商品在郵寄時是以全額加保的。

保固

當我透過Trusted Checkout購買商品時,我是否有特殊的保固服務?
Trusted Checkout亦適用法律上的保固規定。並沒有額外的保固服務。

退貨

當我想退貨時,我該怎麼做?
請聯繫我們的支援團隊請致電 (+1 646-887-3560)或致電子郵件 (),以協調退貨相關事宜。
我可以如何取消我的訂購?
請在商品送達14天內聯繫我們的支援團隊請致電 (+1 646-887-3560)或致電子郵件 ()。我們紀錄並且確認您有效的取消時間,之後將進行相關取消訂購步驟。
退回商品的郵費將由誰負擔?
您將負擔退回商品的郵費。請注意,因為保險的緣故,退回的郵寄費用可能高達 250歐元。若有疑問,Chrono24的支援團隊很樂意提供協助,請致電 (+1 646-887-3560)或致電子郵件 ()。
我在Chrono24的資料是安全的嗎?
是的。我們使用最新的安全技術,以保護您的個資避免被利用、部分或全部遺失以及第三方未授權的取用。在我們的隱私條款中您可以找到更多詳細信息。
我的個資是否會傳遞給第三方?
我們僅在進行購買詢問或訂購時使用您的個資。您的個資並不會被傳遞給不相關的第三方。在我們的隱私條款中您可以找到更多詳細信息。

商家

Buyer

Trusted Checkout is your gate to the global luxury watch trade. By using Chrono24's safe and secure processing and payment, you win the trust of potential buyers and increase your sales chances. Our team supports you in communicating with buyers and ensures everything runs smoothly. Register now for Trusted Checkout!

Create trust, attract new customers

Safe and secure payment processing

Safe and secure payment processing

You'll send the watch once the buyer has transferred payment to a secure escrow account. This protects you from missed payments and fraud attempts.

Sell internationally

Sell internationally

Reach watch enthusiasts in over 30 countries with Trusted Checkout. Safe and secure payment and support from Chrono24 strengthens your customers' trust and willingness to buy.

Attractive placement

Attractive placement

Your watches appear higher up in the search results list and reach more potential buyers. Your offers stand out more thanks to the Trusted Checkout symbol.

Overcome language barriers

Overcome language barriers

We'll gladly speak to your customers for you. Our multilingual team is always ready to help you do business with buyers from all over the world.

How does Trusted Checkout work?

  • 1. Request
    The buyer sends you a request.
  • 2. Offer
    Make an offer including shipping costs.
  • 3. Accept
    The buyer accepts your offer.
  • 4. Payment
    The buyer transfers money to the escrow account.
  • 5. Shipping
    Send the item to the buyer.
  • 6. Done
    Everything okay? You receive your money.